Your privacy is of utmost importance to Changi Travel Services Pte. Ltd (“CTS”).
For the purposes of this Policy:
“Personal Data” means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which the organisation has or is likely to have access; and
“process”, “processed” and “processing” means the carrying out of any operation or set of operations in relation to Personal Data and includes recording, holding, organization, adaptation or alteration, retrieval, combination, transmission, erasure or destruction.
This Policy applies to all Personal Data processed by CTS (regardless of how such Personal Data is collected). CTS may collect such Personal Data through the Platforms, which include, but are not limited to the following:
CTS will only collect Personal Data about an individual which it considers the Personal Data reasonably necessary for the relevant purposes underlying such processing. Examples of your Personal Data which may be collected by us include the following:
We use different methods to collect data about you, including the following:
To effectively understand and meet your needs, your Personal Data is generally processed by us as necessary for purposes directly related to our functions and activities. This includes any one or more of the following purposes:
In carrying out one or more of the purposes set out in section 5 of this Policy, we may disclose your Personal Data to one or more of the following third parties:
You consent to the collection, use and disclosure of your Personal Data for the abovementioned purposes and agree to be bound by the obligations it imposes on you, when you accept this Policy. You accept this Policy when you continue to browse on CTS’ website and Platforms.
Unless the applicable laws or regulations allow otherwise, we will obtain express written consent from you for our processing of your Personal Data by methods or means such as making you sign a form or check a box. When you do so, you represent that you are over 16 years of age and can give valid consent. Where you provide information to us about any individual other than yourself (eg, an employee or child), you represent that you have valid authority and consent to do so and you must ensure that the other individual(s) consent to this Policy and understand how their information will be used.
You can withdraw such consent at any time by contacting our data protection officer at the contact details set out in section 15 of this Policy.
Depending on the extent to which you withdraw consent, such withdrawal of consent may result in our inability to provide the relevant services to you and may be considered as a termination by you of any agreement between CTS and you. CTS’s legal rights and remedies are expressly reserved in such an event
Minors: If an individual under 16 years of age has provided us with Personal Data without parental or guardian consent, the parent or guardian should contact us at the contact details set out in this Policy to remove the relevant Personal Data. If we become aware that Personal Data has been collected from an individual under the age of 16 without parental or guardian consent, we will delete this Personal Data and any account that the individual may have with us.
We have put in place reasonable technical and procedural measures to safeguard your Personal Data, for example, by:
Please note that the use of the Internet and/or our Platforms cannot be made entirely secure and we therefore are unable to guarantee the security or integrity of any Personal Data which is transferred from you or to you via the Platforms. You undertake to bear the risks of any transfer.
The accuracy of our data collection begins with you – you undertake that you will provide accurate and complete Personal Data, and update such Personal Data with us from time to time. Before confirming your transaction with us, you should carefully check that the information that you have provided us is complete and accurate.
You may request access to and/or correction of your Personal Data held by us by contacting us at the contact details set out in this Policy. All requests for access and/or correction will be processed within a reasonable time except where we refuse such requests in accordance with any applicable laws or regulations. In some situations, you may be able to access and correct your personal information directly through our Platforms. Where you have requested access or correction other than through a self-service function, we may need to verify your identity before proceeding with your request. For verification purposes, we may require you to provide supporting information or documentation.
For all requests other than through self-service functions on our Platforms, we may charge you a reasonable fee for the handling and processing of your request.
CTS is a company incorporated in Singapore. We do not have an establishment in the EU.
However, if you are a data subject in the EU, and you believe that the General Data Protection Regulation (EU 2016/679) (“GDPR”) applies to the data you have provided us, you may contact us if you wish to exercise the following further rights:
All requests made to us in exercising the rights above will be processed within a reasonable time except where we refuse such requests in accordance with any applicable laws or regulations.
We will cease to retain your Personal Data when the purposes for which we collected your Personal Data have ceased and/or when we are no longer required to continue retaining your Personal Data for any legal or business purposes.
Where you have provided us with unsolicited Personal Data, for example in unsolicited emails or public posts on message boards, you will be regarded as having given CTS consent to use the unsolicited Personal Data as we see fit, on a non-confidential basis, and CTS shall be free to use, disclose, distribute and exploit such unsolicited Personal Data without limitation or attribution. CTS will strive to take reasonable steps to destroy or de-identify unsolicited Personal Data that CTS has no purpose for, but it cannot guarantee that all unsolicited Personal Data will be disposed of given system and operational limitations. You bear responsibility for not providing CTS with Personal Data beyond what we have requested from you, should you not consent to how we intend to treat unsolicited Personal Data provided by yourself.
We may amend this Policy (including the Cookies Policy) from time to time to reflect any changes to the way in which we process your Personal Data or changing legal requirements. Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you on the Platforms or other communication channels. By using our services, you undertake to check the relevant websites or sections of the Platforms regularly for any updates.
We welcome your feedback, comments, and any questions that you may have.
Data Protection Officer
Changi Travel Services Pte. Ltd.
Changi Airport Post Office
PO Box 321
Alternatively, you can send specific queries to the following emails:
If you are looking for a job, internship or other related job application, please refer to our privacy notice here.